OKPLAY's Privacy Commitment Privacy Policy

Protecting your privacy is one of our top priorities at OKPLAY. This Privacy Policy explains in plain language what information we collect through our website and mobile app (together, the "OKPLAY" platform), why we collect it, how we use it, and the rights you have over your personal data. We keep things straightforward so you always know where you stand.

By accessing or using the OKPLAY platform, you are confirming that you have read and agreed to this Privacy Policy. If anything here is unclear, or if you have questions about how your data is handled, our support team is ready to walk you through it — transparency is important to us, and we'd rather explain things clearly than leave you guessing.

When you create an account on OKPLAY and use our services, we gather certain information — some of it you give us directly, and some of it is collected automatically as you move around the platform. Below is a breakdown of the types of information we collect, along with examples and the reason behind each.

We do not store your full bank card number, PIN, or password at any point. Payment details are processed directly through the payment gateway and are never kept on our servers.

OKPLAY uses the details we collect only for clearly defined purposes. We do not use your data beyond what is necessary or without a valid reason. Here are the main ways we process it:

• To set up, verify, and manage your member account.
• To process your deposits, withdrawals, and bonus claims.
• To carry out KYC checks and confirm that you are at least 21 years old.
• To help detect fraud, prevent money laundering, and stop illegal activity.
• To provide customer support and resolve account concerns.
• To send promotional offers and bonuses, but only when you have agreed to receive them.
• To monitor responsible gaming and support player protection initiatives.
• To meet our legal and regulatory obligations.
• To keep the platform secure, stable, and running properly.

OKPLAY stores your information only for as long as it is necessary or required by legal obligations. Our retention principles are as follows:

• While your account is active: All account and transaction details are kept on file.
• After account closure: Financial records are held for at least five (5) years to comply with legal requirements.
• KYC documents: These are retained for up to seven (7) years after your account is closed.
• Marketing information: This is removed immediately once you withdraw your consent.
• Cookie data: This is cleared when the browser session ends or after the set expiry period.

We do not keep any data longer than what the law requires. Once the retention period is over, the information is securely and permanently deleted.

OKPLAY never sells your personal information. However, we may share limited data with trusted partners to deliver our services:

• Payment providers: Payment partners such as GCash, Maya, and local banks receive the details needed to verify your transactions.
• Game providers: Licensed game companies receive the data required to operate the games.
• KYC verifiers: Authorized third parties may review certain documents to verify your identity.
• Law enforcement agencies: We may disclose information when ordered by a court or required by law.
• Anti-fraud systems: Anti-fraud software automatically analyzes transactions to detect suspicious activity.

OKPLAY uses cookies to give you a smoother and more personal experience on the platform. Cookies are small text files that your browser saves while you visit our site. They allow the platform to remember your preferences and keep everything working the way you expect. For players in the Philippines, these files also help us improve how our pages load and respond. When you first visit okplay.casa, your browser may create these files so that your next visit feels familiar and hassle-free.

• Essential Cookies: Some of these cookies are vital for keeping your login session active and protecting your account while you play. If you turn them off, the site may not work as intended, and you may have trouble staying signed in. These cookies also make sure that your account details remain secure whenever you jump between pages on the platform.
• Functionality Cookies: These cookies remember your personal choices, including your language preference, theme, and other platform settings. That way, you do not need to set them again every time you log in.
• Analytics Cookies: These cookies help us understand which sections of the platform are used the most. The data they collect is completely anonymous, so we can see how players move around the site and which features are genuinely helpful.
• Security Cookies: These are designed to detect fraudulent activity, bot attacks, and other suspicious behavior. They serve as an extra layer of protection for your account and your funds.

You can manage or clear cookies anytime using your browser settings. Just keep in mind that disabling essential cookies may limit some parts of the platform and affect how well the site runs. During your first visit, you will be asked for consent before non-essential cookies are placed on your device.

OKPLAY follows the GDPR and other international privacy laws, while also respecting Philippine regulations and responsible gaming practices. Our platform is strictly for players aged 21 and above. Because of this, you hold the following rights in relation to the personal information we keep about you, including the details you provide during registration and identity verification:

If you would like to exercise any of these privacy rights, please get in touch with our support team. [email protected]Just send us an email using the contact information on okplay.casa, and we normally respond within 30 days.

OKPLAY is intended for players aged 21 and above. We do not knowingly collect personal information from anyone below this age.

• Your date of birth is verified when you create your account.
• If there are doubts about an account, we may ask for KYC documents to confirm the identity of the user.
• If an account is found to belong to a minor, it is closed right away and the related information is deleted.
• Parents or guardians who ask us to remove their child's information will have that request acted on.

OKPLAY applies industry-recognized security practices to keep your information safe. Our security setup includes the following:

• SSL/TLS encryption keeps your connection to OKPLAY secure. All data transfers are protected with 256-bit AES encryption.
• Two-Factor Authentication (2FA) provides an extra layer of protection for your login. An OTP verification step is added when you log into your account.
• Firewall protection is part of our layered security defense. Advanced firewalls help prevent unauthorized access to our systems.
• Ongoing security audits are carried out on a regular schedule. Independent third-party experts regularly test our systems.
• Data backups ensure your information stays safe and recoverable. Your information is backed up on multiple secure servers.
• Access controls are set up so that only the right people can reach sensitive data. Only authorized employees can view certain personal information.
• Suspicious Activity Alerts If we detect anything unusual with your login or your transactions, you will receive an instant alert right away.

To keep the platform running smoothly, OKPLAY relies on several third-party services such as payment gateways, game providers, and KYC verification partners. Please note that each of these third parties operates under its own privacy policy, so the way they handle your data may differ from ours.

• Any information you provide to a third-party service is managed according to that provider's own privacy policy.
• OKPLAY is not directly responsible for a privacy breach that happens on a third-party service.
• We only work with trusted and licensed partners.
• Every partner has signed our data protection agreement.

If you want to learn more about a third-party's privacy policy, visit that organization's official website directly.

OKPLAY may update this privacy policy at any time. When changes are made, we take the following steps:

• For significant changes, we will send a notification to your registered email address.
• A notice will also be displayed on the platform's homepage.
• The 'Last Updated' date at the top of this page will be updated accordingly.
• If you continue using the platform after the changes take effect, you will be considered to have accepted the new policy.

We recommend visiting this page regularly so you stay informed about the latest privacy policy.

For any questions, concerns, or requests related to this privacy policy, feel free to reach out to our dedicated privacy team.

• Email: [email protected]
• Live Chat: Simply click the chat icon in the bottom-right corner of the platform to start chatting.
• Average response time: within 24 hours.
• Data deletion requests are processed within 30 business days at the latest.